FAQs
Rewards/Membership
Ordering
- How to Contact Zeelool Customer Service?
- Is there an easy way to reorder a pair I bought previously?
- Is there a way to try out your frames and see which ones fit me best?
- What is necessary to place order at Zeelool?
- Can I order more than one pair of glasses per order?
- Is it required that all the glasses on the order have the same prescription?
Sunglasses
Lenses
- Difference between Spherical Lens and Aspherical Lens
- How to replace lenses?
- What is the material of your lens?
- What are Polarized lenses?
- How do I get thinner lenses?
- What is the difference between photochromic and Polarized lenses?
Frames
- What frame style is best for my face shape?
- How do I get thinner lenses?
- Can I order frames without lenses?
- What frames can be ordered as sunglasses?
- What do the numbers printed on my frame mean?
- Frame Size and Strong Rx
Payments
- Is it possible to have double discounts on my order?
- What forms of payment do you accept?
- If my coupon in my order was not used, what should I do?
- Can I get a discount if I don't want the free gifts?
- When do you charge my credit card?
- Are your prices listed in international currencies?
Return & Refund
- Do you offer to repair glasses?
- Can I put my refund on a different credit card than I used on the order?
- What if my order information is wrong?
- I have my replacement frame. How do I repair my glasses?
- How do I use my store points?
- Sales Tax
Prescription
- Have Two PDs? (e.g. 62/59)
- Can you help me to confirm that my order is the same as my Rx?
- What is ADD?
- The ADD of progressive just have one side, but I need both sides?
- What if my prescription has expired?
- I ordered the progressive lenses, why is there only one ADD value on my prescription?
Delivery/Shipping
- What do I do if my package was damaged?
- I just placed several orders. Can I combine the shipments?
- What address will be used for my next purchase?
- How do I track my order?
- Why is there no update of my package?
- Do you offer expedited shipping?
Account
Order/General
- If I want to change my prescription or address, what should I do?
- Why can't I use the coupon for ordering?
- Why did not I get my order confirmation email or shipping notification email?
- How to Get a Coupon?
- Where can I get my prescription?
- Are there any free eyeglasses tools in my order?