ZEELOOL Customer Specialists

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Recent activity by ZEELOOL Customer Specialists Recent activity Votes

  • Have Two PDs? (e.g. 62/59)

    1. FAQs
    2. Prescription

    Typically, there will only be one number in your PD measurement - this is called Single PD, and it can be used to order most types of prescription eyeglasses. But if you have two different numbers,...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 2 votes

  • How to Unsubscribe?

    1. FAQs
    2. Account

    1. You can click on the Unsubscribe button at the bottom of the email. 2. If you're not able to unsubscribe from our email list, please contact our customer service department for help. We can be r...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • -3 votes

  • Is there a way I can try your frames and see which ones fit me best?

    1. FAQs
    2. Order/General

    Of course, you can use the “try on” function on our website to see what your facial appearance looks like.(1) If you are using a computer to browse our website now, the “try on” button is on the to...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 0 votes

  • How can I cancel an order I have made?

    1. FAQs
    2. Order/General

    If you want to cancel your order, it is expedient if you contact us to do so (Contact Zeelool).

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • -3 votes

  • What should I do if the frame I prefer is out of stock?

    1. FAQs
    2. Frames

    You can contact our agent and they will tell you the exact date it will be available (Contact Zeelool). Or click the “Notice Arrival”, to serve you better, you can fill in your email address, and w...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 0 votes

  • What should I do if the frame doesn't fit me well?

    1. FAQs
    2. Frames

    Humbly contact us within the first 30 days after you've received the glasses. Don’t hesitate to contact us if the frame has any problems. We can equally send you a new one or refund back to you you...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 2 votes

  • How do you handle shipping delays?

    1. FAQs
    2. Delivery/Shipping

    Generally speaking, the Canada Post, FedEx, UPS, or DHL EXPRESS SHIPPING(recommended) is very stable and fast, which would ship to your address on time.Please note our shipping methods, delivery ti...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 1 vote

  • How to Return Your Glasses?

    1. FAQs
    2. Return & Refund

    Several simple instructions are as follows:Contact Us within 30 days of receiving your eyeglasses, our customer service will get back to you with detailed information about how to return them accor...

    • ZEELOOL Customer Specialists
    • 4 followers
    • 0 comments
    • 4 votes

  • What do the Lens Index numbers mean?

    1. FAQs
    2. Lenses

    The Lens Index number (1.57, 1.61, 1.67, 1.71, or 1.74) refers to the degree of refraction the lens provides. This means how much the light that enters the lens is refracted (bent) as it passes thr...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 0 votes

  • Do the frames come in different sizes?

    1. FAQs
    2. Frames

    All of our frames come in one size. The details will be listed under the product description. Please use the advanced search to find the one that best suits you.

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 0 votes