ZEELOOL Customer Specialists
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Recent activity by ZEELOOL Customer Specialists-
What if my order information is wrong?
You can contact Zeelool via the Contact Us page, start an online chat, or call us at +1 (302) 990-0619 Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)/Sat. - Sun. 5:00 PM - 1:00 AM next day (PT) to det...
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How do I track my order?
a. Click here ‘Track Order’. Please fill in the email address you used to place your order or the tracking number when your glasses have been shipped out. b. Login into your own account and you wil...
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Why is there no update of my package?
For international shipping, it is normal that there might not be a timely update of your package, therefore, please wait patiently. If there is no update of your order over two weeks, please contac...
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What's points?
1. What Are Zeelool Points? Zeelool Points are loyalty rewards offered exclusively to members who engage with Zeelool through qualifying purchases or promotional activities. These points can be red...
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What are Zeelool Rewards Terms and Conditions?
1. About Zeelool Rewards2. About grades3. About rewards4. Further details 1. About ZEELOOL Rewards1.1 IntroductionWelcome to ZEELOOL Rewards (our loyalty program)! ZEELOOL Rewards is a reward progr...
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Why did not I get my order confirmation email or shipping notification email?
Our emails are sometimes grouped as Ads. You may check your spam folder or trash box for the email. Please be sure your email address matches the one on your order. If you still can't find the emai...
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Why could I not login into my account?
If you have not signed up on Zeelool before, your email address is both your username and password on your order. You can use your email address to log in to your account.If you want to change your...
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Can I order frames without lenses?
Yes! If you choose Frame Only during ordering, it will take you to the page where you can choose what kind of non-prescription lenses. Many frames still come with retainer lenses (not of optical le...
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How To Fill Out The Prescription
Single Vision Prescription If your prescription is like the following one, you need first to choose a single vision type and then fill in the correct information like the example below. Single ...
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Do you offer expedited shipping?
Yes, we offer Express Shipping worldwide (must be a physical address, cannot be a PO Box): AreaStandardEstimated DeliveryAdvancedEstimated DeliveryBusiness ExpressEstimated DeliveryCA18-24 DaysNot ...