ZEELOOL Customer Specialists

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Recent activity by ZEELOOL Customer Specialists Recent activity Votes

  • What are the Features of Transitions® Lenses?

    1. FAQs
    2. Lenses

    Transitions® lenses, also known as Photochromic lenses, boast several notable features that provide wearers with clear and comfortable vision in varying light conditions. The following are the key ...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 1 vote

  • What is Zeelool Store Credit?

    1. FAQs
    2. Payments

    1. What Is My Store Credit?It is a virtual wallet linked to your Zeelool account where you will be able to store and access your credits if you return items and choose a store credit instead of a r...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 3 votes

  • When will I receive the refund?

    1. FAQs
    2. Return & Refund

    1. Refund to Your Zeelool Store Credit: By selecting this option, the refund will be credited to your Store Credit account immediately. 2. Refund to Your Original Payment: We can issue the refund t...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 1 vote

  • RETURNS & REFUNDS

    1. FAQs
    2. Return & Refund

    1. What is ZEELOOL's warranty policy?ZEELOOL offers a 365-day warranty starting from the day you receive your eyewear. The warranty covers defects in material and workmanship. It does not cover dam...

    • ZEELOOL Customer Specialists
    • Updated
    • 5 followers
    • 0 comments
    • 3 votes

  • Can I add glasses to an order once I pay for it?

    1. FAQs
    2. Ordering

    Yes, you can contact our customer service to help you with that. But if the package was shipped out at the time you contacted us, we suggest you place a new order with the glasses you want. 

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • -1 votes

  • Do you offer free shipping?

    1. FAQs
    2. Delivery/Shipping

    Yes. We offer free shipping to US/CA/UK/FR/DE/NL/ES/IE/SG/AU/NZ/CH/SE/FI/IT/MA/KR/MX/BE/PT/AT/JP/PL/BR on the condition that your order is over $109 CAD. You can click here for more information.

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    • 1 follower
    • 0 comments
    • 0 votes

  • How do I make sure the frame size is right for me?

    1. FAQs
    2. Frames

    Choosing a suitable frame size is very important when shopping for glasses online. You can refer to your previous glasses, check the inner temple arm and there may be some numbers there. The first ...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 1 vote

  • About Worry-Free Delivery Protection

    1. FAQs
    2. Delivery/Shipping

    Worry-Free Delivery Protection is a comprehensive logistics safeguard that ensures your packages arrive safely, on time, and intact. It covers delays, damages, or losses during transit, with fast-t...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I know if the frame size fits me?

    1. FAQs
    2. Frames

    Different frames are in different sizes. You can find the details of the sizes above the description on our website.You can choose the right eyewear for you by measuring your existing frame size or...

    • ZEELOOL Customer Specialists
    • 1 follower
    • 0 comments
    • 1 vote

  • How To Measure Your Pupillary Distance (PD)

    1. How To Videos
    2. How To Videos

    What Is Pupillary Distance(PD)?Pupillary Distance (PD) is the distance, in millimeters, between the center of one pupil to the center of the other. The PD is needed to manufacture your eyeglasses b...

    • ZEELOOL Customer Specialists
    • Updated
    • 1 follower
    • 0 comments
    • 5 votes