ZEELOOL Customer Specialists
- Total activity 253
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 129
Articles
Recent activity by ZEELOOL Customer Specialists-
What do I do if my package was damaged?
Immediately Contact US. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.
-
Do you offer to repair glasses?
I am so sorry that we do not provide this service.
-
Can I put my refund on a different credit card than I used on the order?
As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. If you don’t have access to the credit card on the order, then the amount of the refun...
-
Is it possible to have double discounts on my order?
Sorry, but we do not allow multiple discounts. That means only one coupon per purchase. However, you can use one coupon code along with your store points.
-
Common Mistakes When Cleaning Your Glasses
Common Mistakes When Cleaning Your GlassesWe’re all guilty of quickly rubbing our glasses on our shirts or using a paper towel to clean the lenses. While these habits may seem harmless, they ultima...
-
How to Contact Zeelool Customer Service?
If you have any questions about how to place an order online, you may reach us by chat, phone, or the Contact page.Checking on order status? You can sign in and check the status in My Orders.Chat H...
-
Can I change my password?
Yes, you can reset your password after you have logged into your account, or you can contact our Customer Service Center to change your password.Forgot your password? Please click here to change it...
-
I just placed several orders. Can I combine the shipments?
Yes. If the quantity of glasses in your orders is no more than 4 and you did not use any voucher or promotion on your orders, you can combine them for one shipment, and we can refund you part of th...
-
If I want to change my prescription or address, what should I do?
If you want to change your prescription or address, you may reach us by chat, phone, or email.Chat Hours:Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)(You c...
-
What forms of payment do you accept?
VISA, MasterCard, American Express, Discover, PayPal Express, Apple Pay (IOS APP), Google Pay (Android APP), AfterPay, store points, and store credits.